Why is my spray mop not spraying?

If you’re pressing the lever on the handle and no spray is coming out, there could be a couple of reasons why. Here are a few things to try:

• Sometimes, if the mop is new it may take a few presses to get it going. Keep gently squeezing the handle until you see the spray come out.
• One reason may be because you live in a hard water area. To descale your product, try using a commercially available descaling product like Citric Acid and follow the instruction of the manufacturer to prepare around 250ml of descaling solution. Empty the product of the remaining water, pour in the descaling solution and squeeze the trigger a couple of times to clean out the mop and nozzle. Allow it to react for 8 hours (or follow the instructions on the solution you are using), squeeze the trigger a couple of times before emptying the descaling solution. You will also need to stick a pin in the bottom of the nozzle and clean around this to get rid of any debris.
• If you are using a Vileda SprayMax Mop, one possible reason is that the stem was not put together correctly. Make sure that you have followed the instructions in the package correctly. Make sure that the last part of the stem has not loosened. Then check again for a “click” when inserting the tank in the holder. To avoid blocking the spray nozzle, it is best to use the 1-2 Spray Max spray mop with water, or if preferred, a non-foaming detergent.

If you have tried all of the steps above and you still can’t get your spray mop to spray, please reach out to our customer service team using the form here.