Contact Us

Thank you for getting in touch.

Our Customer Service Team is working through your emails as quickly as we can and appreciate your patience. Please be assured we are here to help, but there may be a delay getting back to you due to Covid-19 as our offices are only open for a limited time. 

All emails are in a queue, and we are answering them in the order they arrive.

We will respond to your enquiry as quickly as possible during our office hours which are Monday to Friday from 9am to 5pm. 

We are unable to reply over the weekend, but we do aim to respond to you as quickly as possible.

In order to help speed up the reply process, please include as much information as possible in your query, for example, product names and full details of your experience including photos or video where possible.

Alternatively please use the phone numbers or emails provided for the relevant area.

To discuss a purchase

All products ordered from the Vileda UK website are fulfilled and processed by Laundry Company Limited and your contract is with Laundry Company Limited Registered in England No. 05700537 | VAT Reg. No. 877305890.

To discuss a product

If you would like to complete the contact us form below, just select the relevant option from the drop down and include as much information a possible in your response, for example, product names and full details of your experience.

Additional photos can be sent through to customercare.uk@fhp-ww.com

Being as detailed as possible will help to speed up the reply process.

If you have any questions related to Spare Parts then please call: 0345 769 7356