Our Customer Service Team are working through your emails as quickly as they can, and we appreciate your patience. Please be assured we are here to help!
In order to help speed up the reply process, please include as much information as possible in your query, for example, product names and full details of your experience including photos or video where possible.
All emails are in a queue, and we are answering them in the order they arrive.
We will respond to your enquiry as quickly as possible during our office hours which are Monday to Friday from 9am to 5pm except Bank Holidays.
We are unable to reply over the weekend, but we do aim to respond to you as quickly as possible.
FOR ORDERS PLACED ON THE VILEDA WEBSITE
Our fulfilment partner, Laundry Company, is happy to answer any questions you may have in relation to canceling an order, amending an address, fixing and/or changing any order details or managing any delivery issues you may have.
You can contact them via email firstname.lastname@example.org
All products ordered from the Vileda UK website are fulfilled and processed by Laundry Company Limited, and your contract is with Laundry Company Limited Registered in England No. 05700537 | VAT Reg. No. 877305890.
FOR PURCAHSES FROM ONE OF OUR RETAILER PARTNERS
If you have made a purchase from one of our retail partners, please use the details below:
Open Monday to Friday from 9am to 5pm except Bank Holidays.
Call 0345 769 7356 (when lines are busy, please leave a message and someone will call you back or for a quicker response, please email us - email@example.com)
|Or any other retailer outside of this website including Amazon and Ebay|
ALL OTHER ENQUIRES
If you are looking to discuss a purchase in one of our retailers, need to make amends to an order just placed on our webshop, or you need to talk about a product please use our Customer Service information which can be found here: https://www.vileda.co.uk/customer-service