Vileda Customer Service

Vileda Customer Service

Questions? Then you are in the right place!

Contact Us

Please be assured we are here to help, but please be aware that there may be a longer delay in us getting back to you due to Covid-19.

Please use the phone numbers or email addresses provided for the relevant area.

To discuss a purchase

If you have placed an order with one of our retailers please call:

0345 769 7356

Or any other retailer outside of this website

If you have placed an order on this website and would like to discuss further please contact:
Purchases from the
Vileda online store only

0117 330 2277

 or email

All products ordered from the Vileda UK website are fulfilled and processed by Laundry Company Limited and your contract is with Laundry Company Limited Registered in England No. 05700537 | VAT Reg. No. 877305890.

To discuss a product

Please fill out the contact us form found here, just select the relevant option from the drop down and include as much information a possible in your response, for example, product names and full details of your experience.

Additional photos can be sent through to

Being as detailed as possible will help to speed up the reply process.

If you have any questions related to Spare Parts then please call: 0345 769 7356

If you have any questions related to Vileda then please call: 0345 769 7356

Please be aware that our offices are now closed due to Covid 19 and we are unable to send out any spare parts at this time, please bear with us, we will send them to you as soon as we are able.

Please do not return any products to us at this time.
a brand of FREUDENBERG